Privacy Policy Page

  • 1 Introduction
  • 1.1 Welcome to Star Mall. Star Mall takes its responsibilities under applicable privacy laws and regulations (hereinafter referred to as "Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all users who use Star Mall's website and mobile application (hereinafter referred to as the "Platform") (we refer to the Platform and the services described on the Platform as the "Service"). Users refer to users who register an account with us to use the Services, including buyers and sellers (collectively referred to as "Users", "you" or "your"). We understand the importance of the personal data you entrust to us and believe that it is our responsibility to manage, protect and process your personal data. This Privacy Policy (hereinafter referred to as the "Privacy Policy" or "Policy") is designed to help you understand how we collect, use, disclose and process the information you provide to us and the personal data we hold about you now and in the future, and to help you make an informed decision before providing any personal data.
  • 1.2 Personal information or personal data refers to data related to an individual, whether true or not, as long as the data or the data is combined with other information in our possession or to which we may have access, can identify that individual. Common examples of personal information include name, ID number and contact information.
  • 1.3 By using the Services, registering an account with us, visiting our Platform or accessing the Services, you acknowledge and agree that you are accepting the practices, requirements and policies outlined in this Privacy Policy. You consent to the collection, use, disclosure and processing of your personal data as described herein. If you do not consent to the processing of your personal data as described in this Privacy Policy, please do not use our Services or access our Platform. If we change our Privacy Policy, we will notify you by posting those changes or the revised Privacy Policy on our Platform. We reserve the right to modify this Privacy Policy at any time. You may use the Services on the Platform, including placing orders, to the maximum extent permitted by applicable law.
  • 1.4 This Policy coexists with other notices, contractual terms and consent terms for our collection, storage, use, disclosure and processing of your personal information, unless we expressly state that this Policy is not intended to replace such notices or terms.
  • 1.5 Unless expressly stated otherwise, this Policy applies to buyers and sellers using the Services.
  • 2. When does Star Shopping Center collect personal information?
  • 2.1 We may collect your personal information in the following situations:
  • When you visit and browse our website;
  • When you interact with us by phone (which may be recorded), letter, fax, briefing, interview, social media platform, email or through the website. Including but not limited to, we may use cookies when you visit and browse our website;
  • When a recruiter, employment agency or other agency that recommends you for employment submits any materials on your behalf, in which case we understand that you have provided the necessary consent to the relevant third party to whom we provide such personal data;
  • When you provide documents or information about your interaction with us;
  • When you provide us with feedback or respond to a survey;
  • When you submit your personal data to us for any reason.
  • The above is not a complete list, but only lists some common situations where personal data may be collected.
  • 2.2 We may collect personal data about you from you, our affiliates, third parties and other sources, including but not limited to business partners (such as logistics or payment services), credit or rating agencies, marketing services or partners, referral or loyalty programs, other users of our services, or publicly available or government data sources.
  • 2.3 In some cases, you may provide us with the personal data of other people (such as your family, friends or your contacts). If you provide us with their personal data, you represent and warrant that you have obtained their consent and consent for us to process their personal data in accordance with this Policy.



        • 3. Collection of other information;
        • 3.1. Like most websites and mobile applications, the information sent by your device may include data about you recorded by the web server when you browse the website. This data typically includes, but is not limited to, your Internet Protocol (IP) address, computer/mobile device network and browser type, mobile device type, mobile device characteristics, your mobile device's unique device identifier (UDID) or mobile device identifier (MEID), the address of the referring website (if any), the pages you visited on our website and mobile application and the time of your visit, and sometimes includes "cookies" that help the website remember that you just visited (if you disable them using your browser preferences). This information is also included in anonymous statistics that enable us to understand how visitors use our website.
        • 3.2. Our mobile applications may use technologies such as GPS, Wi-Fi, etc. to collect precise information about the location of your mobile device. We collect, use, disclose and process this information for one or more purposes, including but not limited to location-based services you request, providing relevant content based on your location, or allowing you to share your user location with others. These services are some of the services we provide in our mobile applications. For most mobile devices, you can cancel your consent for us to obtain your location information through the device settings. If you have any questions about canceling location services on your mobile device, please feel free to contact your device service personnel or manufacturer.
        • 3.3. In some cases, we may collect certain types of sensitive information, such as health/medical information (including disability status), trade union membership information, religion, race or ethnicity, and criminal records and conviction records, as permitted by local law or with your consent. Such information will only be collected and used for specific purposes and to the extent permitted by law, such as conducting background checks or complying with policies and legal obligations.
        • 4. What personal information does Star Shopping Center collect?
        • 4.1. The personal information that Star Shopping Mall may collect includes, but is not limited to:
        • Name;
        • Email;
        • Date of birth;
        • Home address;
        • Telephone number;
        • Gender;
        • Image and biometric data, including photographs, audio or video recordings;
        • Education, employment and salary history (if applicable);
        • Other information contained and collected in your job application and related materials, including any referral information provided to us;
        • Your marketing and communications data, such as preferences for receiving marketing from us and third parties, your communication preferences and communication history with us, our services and other third parties;
        • Any other information about you that you provide when you visit, browse and interact with us or this Website;
        • Aggregate data related to the content with which you interact.
        • 4.2 You agree not to submit any inaccurate or unfair information to us and agree to inform us of any inaccuracies or changes. We reserve the right to request further documentation from you to verify any information you provide.
        • 4.3 If you do not want us to collect the above information/personal data, you may opt-out by notifying our Data Protection Officer in writing. For more information on opt-out modifications, please see the section “How can I withdraw your consent, delete, request access or information you have provided to us?” below. However, please note that if you choose to opt out or withdraw your consent for us to collect, use or process your personal data, it may affect your use of the Services and Platforms. For example, opting out of location information collection will cause its basic location features to be disabled.
          • 5. What information do we retain and how does Star Mall protect user information

            • 5.1. We implement a variety of physical, administrative, and electronic security measures to ensure that your personal data is safe and secure in our systems. User personal data is stored on secure networks that are only accessible to a limited number of employees who have special access rights to such systems.
              • 5.2. We will retain personal data in accordance with the Privacy Act and other applicable laws, including retaining personal data for the actual purpose for which it was collected, to provide our services, resolve disputes, establish legal defenses, pursue legitimate business purposes, enforce our agreements, comply with applicable laws, and maintain accurate employment, wage, tax or other records. In any case, we will analyze or anonymize your personal data when we reasonably determine that (i) we no longer have a relationship with you; (ii) retaining such personal data is no longer necessary for the purpose for which the personal data was retained; or (iii) it is no longer necessary to retain the personal anonymized data for any legal or business purpose. If you cancel your job application, stop using the Site, or your access to or use of the Site is terminated and your relationship with us is otherwise terminated, we may continue to store, use and disclose your personal data in accordance with the Privacy Act. We may securely destroy your personal data in accordance with applicable law and provide further notice.
              • 6. Privacy. Disclosure
              • 6.1 In the course of conducting our business, we will/may need to use, process, disclose and transfer your personal information to third parties such as our third-party service providers, affiliates and related or affiliated companies; these third parties may be located in or outside Singapore to complete the above projects or demonstration tasks. These third-party service providers, affiliates, related companies, subsidiaries and other third parties will process your personal information on our behalf or otherwise to achieve the above purposes or cancel the above purposes. We strive to ensure that your personal information is protected by third parties and our affiliates from unauthorized access, collection, use, disclosure, processing or similar risks. We only obtain your personal information for the time required to achieve the above purposes. These third parties include but are not limited to:
              • Our subsidiaries, affiliates and related companies.
              • Buyers or sellers with whom you transact or interact on the Platform, or buyers or sellers related to your use of the Services for the above purposes.
              • Other users of our Platform for the above products or instances.
              • We provide business support to contractors, subcontractors, service businesses and third parties. These include but are not limited to third parties who provide administrative or other services to us, such as mailing companies, logistics service businesses, financial services businesses, advertising and marketing partners, telecommunications companies, information technology companies and centers.
              • 6.2 For the avoidance of doubt, if the Privacy Act or other applicable law permits an organization like us to collect, use or disclose your personal data with your consent, the effects of the lawful withdrawal of consent will survive. Subject to the above and in compliance with the law, we may use your personal data for recognized legal reasons, including to comply with our legal obligations, to perform our contract with you and for legitimate interests. We will use these grounds to assess whether your data protection rights are impaired or, if necessary, for purposes related to legal infringement.
              • 6.3 Personal data transmitted to or contained in this website may be intercepted or accessed by third parties unlawfully, may experience technical failures or fail to operate as intended, or information may be accessed by authorized persons due to our negligence, error or misuse. However, we will deploy reasonable security measures to protect your personal data as required by the Privacy Act; at the same time, we cannot guarantee absolute security, such as (but not limited to) authorized access by sufficiently sophisticated hackers without our fault.
              • 6.4. As described in the Star Shopping Mall Terms of Service, users (including any employee, agent, representative or any other person acting on behalf of such user) who possess other users' personal data through the use of the Services ("Recipient") hereby agree to comply with all privacy laws applicable to any such data, including any collection, processing, storage or transmission of such data.
              • 6.5 Notwithstanding anything herein, the Seller (including any employee, agent, representative or any other person acting on behalf of such user) shall comply with any inquiry information received from Star City regarding all applicable privacy laws.
              • 6.6.1 The Buyer and Star City Shopping Mall agree in writing in advance that the Buyer's personal information shall not be used except as reasonably necessary to respond to the Buyer's inquiry, process, handle or complete the transaction. Avoid contacting the Buyer through channels other than the Star City Shopping Mall information platform.
              • 6.6.2 With the prior consent of the Buyer and Star City Shopping Mall, the Star City Shopping Mall platform will not disclose the Buyer's personal information to any unauthorized third party.
                • .6.3 The Star Mall Platform will take adequate security measures to protect the personal data of each Star Mall user it holds, retain the data only for the necessary period required by the above purposes and privacy laws, delete or return the data to The Star Mall within a reasonable time after the completion of the transaction upon any request from The Star Mall, and notify The Star Mall's Personal Data Protection Officer in the event of any possible data breach or other loss of such user data.
                • 6.6.4. Our Policy on Children
                • The Service is not directed to children under the age of 13. We do not knowingly collect or retain any personal data or non-personally identifiable information from children under the age of 13, and no part of our Platform is directed to children under the age of 13. We will delete any personal information that we believe is submitted by a child under the age of 13. In some jurisdictions, the age required by applicable law may be higher, in which case we will apply the age limit that complies.
                • 7. Information collected by third parties
                • 7.1 Our Platform uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies (text files placed on your device) to help the Platform analyze how users use the Platform. The information generated by the cookie about your use of the Platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. This information will be used to evaluate your use of the Platform, to compile reports on website activity for website operators and to provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where we are required to do so by law, or where such third parties process the information on Google's behalf.
                • 7.2 We and third parties may not simultaneously provide you with software applications for download and use through the Platform or Services. These applications may have separate access and allow third parties to view your personally identifiable information, such as your name, your user ID, your device's IP address or other information you may have previously installed or that may be accessed through the third-party software application. In addition, these applications may require you to provide additional information directly to the third party. The products or services offered by these applications are not owned or controlled by the third parties. We recommend that you read the terms and other policies of such third parties posted on their websites or elsewhere.
                • 8. Security and Third-Party Website Disclaimer
                • 8.1 We do not guarantee the security of your personal data and other information you provide on third-party websites. We implement a variety of security measures to maintain the safety of your personal data in our possession or control. Personal data is stored on a secure network and is only accessible to a limited number of people with special access rights, and we will keep your personal data confidential. When you access your personal data, we provide a secure server. Any personal data or sensitive information you provide is encrypted and stored in our database and can only be accessed as described above.
                • 8.2 In order to provide value-added services, we may integrate various third-party websites into this website. These linked websites have separate and independent privacy policies and security measures. We cannot independently control the privacy and data collection practices of these linked websites, even if the third party is affiliated with us. We may receive data collected by such third-party websites (even if such data is located on or provided by our website).
                • 7.3 Therefore, we are not responsible for the content, security measures (or lack thereof) and activities of these linked websites. These linked websites are provided for your convenience only and you access them at your own risk. For your own safety, we recommend that you carefully read the privacy policies of all third-party services you visit. Nonetheless, we are committed to protecting the integrity of our website and the links on each website. Therefore, we welcome any feedback you may have about these linked websites (including but not limited to whether the links are valid).
                • 8. Will Star Shopping Center transfer your information overseas?
                • Your personal data and information may be transferred, stored or processed in countries other than your country. Most of your personal data will be processed in the UK where our servers are located and we will only transfer your information overseas in accordance with privacy laws.
                • 9. How do I withdraw your consent, request access to or correct the information you have provided to us?
                • 9.1 Withdrawal of consent
                • 9.1.1 You may withdraw your consent for us to collect, use and disclose your personal data in our possession or control by contacting our Personal Data Protection Officer at [email protected]. However, withdrawing your consent may mean that we are unable to continue to assess your application and any information you have provided.
                • 9.2. Requests to access or correct personal data
                • 9.2.1 If you have an account with us, you may access and correct your personal data currently held or controlled by us through the account settings page of the Platform. If you do not have an account with us, you may request access to and correction of your personal data currently held or controlled by us by submitting a written request to us. We will require you to provide sufficient information to confirm your identity and the nature of your request so that we can process your request. Therefore, please send your written request to our Personal Data Protection Officer at [email protected]
                • 9.2.2 We may charge you a reasonable fee for processing your request to access your personal data. If we choose to charge a fee, we will provide you with a fee estimate in writing. Please note that we are not required to respond to or process your access request unless you agree to pay the fee.
                • 9.2.3 We reserve the right to refuse to correct your personal data in accordance with the provisions of the Privacy Act, which requires and authorizes organizations to refuse to correct personal data in the circumstances described.
                • 10. Other Questions, Concerns or Complaints
                • If you have any questions or concerns about our privacy practices, please feel free to contact us at [email protected].
                • Please provide your name, contact information and the nature of your request so that we can respond appropriately to your correspondence.