Support Policy Page

    • 1. These Online Store Terms and Conditions (hereinafter referred to as "Terms and Conditions") are a legal document that sets out the rights and obligations of the buyer and seller, the terms of purchase and payment of goods (products) (hereinafter referred to as "goods"), the terms of delivery and receipt of goods, the responsibilities of the parties and the relevant terms and conditions for the online sale of goods in The Star Shopping Center (hereinafter referred to as "Online Store"), and are binding on both parties to the contract (the seller and the offeror).
      1. The following entities can purchase goods in the Online Store:
      2. Individuals with civil capacity;
      3. Legal entities;
      4. Under the laws of Singapore
      5. Sovereigns (i.e. registered users with accounts in the Online Store) must check the "I have read and agreed to these Terms and Conditions and Privacy Policy" section when purchasing goods in subsequent orders to confirm that the Sovereign has read and understood these Terms and Conditions, understands them, and fully agrees to the personal processing policy as described in the content of these Terms and Conditions Privacy Policy.
      5.1. By confirming the agreement to these Terms and Conditions, the applicant also:
      5.2 guarantees the right to purchase the goods in the Online Store in accordance with Article 1.2 of these Terms and Conditions;
      5.3. indicates and confirms the right to make changes, modifications or additions to these Terms and Conditions. Prior to the effective date of the revision (new version of these Terms and Conditions), the applicant will be notified of such changes, modifications and additions by email to the email address provided in his/her Online Store account in the "My Account" section of the Website. The requester shall confirm at each purchase that he has read and agreed to the updated/revised terms and conditions (check "I read and agree to these terms and conditions"). The new version of these terms and conditions will take effect after being published on the website of the online store. The version of the terms and conditions agreed to when placing an order in the online store is binding on the requester; if these terms and conditions are modified/supplemented during the order fulfillment process, the order will be fulfilled in accordance with the version of the terms and conditions agreed to by the requester, and all rights and obligations issued and received (regarding payment, delivery and receipt, etc.) will be determined.
      5.4. Commit to provide the other party with accurate contact information (email address and telephone number) through which the requester or the courier can contact the requester (notify the requester of updates to these terms and conditions (by email), order behavior and changes, courier arrivals and other events related to the performance of the contract, the other party and/or the courier, etc.).
      5.5. If you do not agree to these terms and conditions or any part of them, you cannot purchase goods in the online store.
      5.6. The Seller assumes no risk or responsibility and assumes no liability if the Client does not understand all or part of these Terms and Conditions. The placing of an order by the Client and the request for its fulfillment shall constitute a legal fact. Once this fact occurs, the Client is deemed to have taken all measures within its control to ensure that the Client understands these Terms and Conditions when purchasing goods in the Online Store.
      5.7. Modifications The Client must read the Privacy Policy approved by the Seller and published on the Online Store website, which is considered a valid annex to the sales contract. The Client may update the Privacy Policy in accordance with the provisions of Article 1.5.2 of these Terms and Conditions. The Client must agree or not to the specific processing of personal data in the procedures set out in the Privacy Policy. According to the Privacy Policy, the Client can view the Privacy Policy.
      5.8. Gift Setting up an account specifies the Seller's right to send email messages or documents. In any case, the Gift Card can provide the Seller with its valid email address and ensure the accuracy of the information.
      5.9. The design, functionality, trademarks and descriptions of the Online Store and Products are the property of the Seller.
      5.10. If the Buyer conducts any act in the Online Store that is prohibited by Singapore law or that seriously violates these Terms and Conditions, the Seller has the right to delete the Buyer's account from the Online Store. The Seller will regard the Buyer as seriously violating these Terms and Conditions in the following circumstances:
    • 1. The offender fails to receive the product at least 5 (five) times in the last 5 (five) months, i.e., no one receives the product at the neighboring address specified by the offender when trying to receive it; 1.2. The gifter shows disrespect or violence (physical or psychological) towards the Seller's employees or the Seller's couriers at least twice; 1.3. The recipient implies the personal identification documents of others or the identification documents of others when requesting products that are sold only to individuals over a certain age (alcoholic beverages or energy drinks); 1.4. In other cases, the offender commits a serious/serious violation of these Terms and Conditions. 1.5. In the cases provided for in clause 1.11 again, the active party will first receive an email notification via the address provided in its account (either for the first violation or, after the first violation, if the account has not been deleted from the Online Store in the case of the above violations). If the responding party decides to provide an explanation. In the case of active deletion of the account from the Online Store, the active party will receive an email notification at least 10 (ten) days before deletion. 2. Purchase of goods. Purchase Sales Contract 2.1. Once an account is created in the Online Store and/or a request for goods is placed in the shopping cart, i.e., by clicking on "Start Ordering" to place an order with the Seller and completing all subsequent steps (including order confirmation and payment), these Terms and Conditions will constitute a sales contract for the Seller and binding. After an account is created in the Online Store and a shopping cart is created, by clicking on the "Pay" button or other button indicating an explicit intention to purchase the goods, placing an order with the Seller and paying for the goods and services provided by the Seller (including packaging of the goods, merchandising, etc.), the sales contract is deemed to be established from the date of the order, provided that such services are provided by the Online Store and that the description and price of such services are clearly provided to the Buyer during the order generation process. 2.2. When placing an order in the Online Store, the initiation of the request is subject to the payment of the goods and acceptance of the goods in accordance with these Terms and Conditions, unless these Terms and Conditions or default rules do not expressly provide for this (such as cancellation of the order, rejection of the goods, etc.). 2.3. Infringement Goods can be ordered in the Online Store, provided that it has created an approved user account. Creating a user account requires performing an account registration operation, confirming acceptance of these Terms and Conditions and the Privacy Policy, providing valid contact information (address email and phone number) for infringement, and confirming its validity through relevant operations (functions) of the online store system: 2.3.1. The operation of confirming the email address and phone number is a verification function of the online store system, which must be used by the respondent to confirm the contact information provided, that is, the respondent must confirm that the provided email and phone number are valid, available and that the respondent's address can use them. During the confirmation process, the respondent will send a confirmation code to the respondent's email address and phone number. The respondent needs to enter the confirmation code and/or click on the confirmation link according to the instructions on the online store. 2.3.2. The email confirmation code will be sent to the email address that the respondent has provided; the user must click on the link and verify on the opened web page whether the email address has been successfully confirmed. 2.3.3. The phone number confirmation code will be sent via SMS. The buyer must enter the confirmation code in the online store system and verify on the opened web page whether the phone number has been successfully confirmed. 2.3.4. The registered user becomes a buyer after completing all the next steps. 2.4. When creating an account and/or changing account information and/or account settings, as well as ordering goods, the request must enter the personal information required for the correct completion of the order in the relevant fields of the Online Store website and, if necessary, enter additional contact details for the order and/or contact details of the legal person purchasing the goods. Accuracy, correctness and defects of the data. The request must update the data if the data provided changes. The request is not responsible for any losses caused to the request and/or third parties due to incorrect and/or incomplete personal data provided by the request or failure to update or supplement such data. 2.5. Each sales contract recognized between the Seller and the request is stored in the database of the Online Store in accordance with factory procedures. 3. Terms of payment for goods
      • 4.10. If the legal entity pays after the delivery of the goods (as described in clause 3.2.2 above), the legal entity is obliged to pay for the goods, including the goods delivered by the legal entity after delivery for any reason. The payment for the delivered goods and the shipping costs will be paid to the account of the legal entity within 5 (five) working days after the goods are dispatched.
      • 4.11. If the request chooses to pick up the goods by itself, the goods ordered by it will be sent to the pickup point specified in the order. The answerer is obliged to pick up the goods by itself within the period selected by the order call and answer the phone number specified in the number monitoring account, because the speaker or courier may use this phone to negotiate the details of the fulfillment of the order, the specific time, etc. The speaker will notify the answerer by or email that the goods have arrived at the receiving dock or pickup point and are available for pickup. If the pickup is cancelled, and after the requester has contacted the requester by phone and email, the requester does not provide other instructions for the forwarding of the goods, or the seller cannot contact the requester for more than 2 (two) working days, the order will be deemed cancelled and the sales contract will be terminated. In this case, the Seller will return the amount paid to the requester 14 (fourteen) days from the date of termination of the contract.
      • 4.12. If the address specified by the Hegemony or the consignee authorized by the Hegemony cannot be received at the address specified in the online store system at the time of delivery selected by the Hegemony, the goods can be delivered to the specified address for any other problems (in the case of alcoholic beverages, to a person who is at least 20 years old and sober).
      • 4.13. If the goods cannot be delivered due to the fault of the infringer or reasons within the control of the infringer (the address specified by the infringer when placing the order is incorrect; failure to receive the goods at the specified address; the recipient of the goods is an illegal person (the consignee of alcoholic beverages is under 20 years old) or presents invalid personal identification documents or refuses to present such documents (the Seller checks the consignee's mandatory age according to the law or these terms and conditions)), the Seller cancels and will not re-ship (the infringer pays the cost of repeated shipment) and adds the prepaid amount (shipping step). If the requester chooses cash on delivery, the requester must pay the consignee for shipping.
      • 4.14. In exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the control of the Seller (natural disasters, traffic accidents or other emergencies beyond the control of the Seller's representatives). In such cases, the Seller or the courier must contact the Seller by phone to immediately discuss the circumstances related to the delivery of the goods. If the goods ordered by the request contain alcoholic beverages, the delivery of the entire batch of goods will be from 10 am to 8 pm from Monday to Saturday and from 10 am to 3 pm on Sunday (the Seller reserves the right to specify a shorter delivery period than the above), within the period selected in the request and on the date specified (September 1, on which alcoholic beverages will not be delivered).
      • 4.15. The Seller's representative (courier) will notify the respondent of the imminent delivery of the goods by sending an SMS to the telephone number specified by the respondent within the shipping period selected by the respondent. When the courier arrives at the address specified by the respondent, if it fails to find the respondent or other person who should receive the goods according to the above article 4.12, the courier will try to contact the respondent or the person who should receive the goods using the telephone number provided by the respondent. If the person answering or receiving the goods cannot be reached at the above telephone number, the goods will be delivered and the follow-up and shipment will be handled in accordance with the procedures set out in Article 4.13 above.
      • 4.16. In any case, the Seller shall not be held responsible for failure to meet the delivery deadline if the goods are not delivered to the recipient or are delayed due to the fault of the recipient or reasons within the control of the recipient.
      • 4.17. At the time of delivery, the importer or consignee must check the goods for transportation and defects (classification) together with the seller/courier. If the goods cannot be inspected at the time of delivery, the importer must expedite the inspection after delivery.
      • 4.18. If the recipient of the goods finds that the quantity is incorrect or the delivered goods do not correspond to the ordered goods and are not indicated on the invoice, packing list, waybill or other receipt of goods, the other party must be notified immediately. The facts and reasons for the goods on the receipt of goods. If defects (quantity, quality, kind, etc.) are confirmed after receiving the goods, the seller must be notified by sending an email to the following email address: [email protected]. For return terms and conditions, please refer to Article 6 of these Terms and Conditions.
      • 4.19. Requester may order Metadata under the Singapore Food Act, provided that Requester is 18 (eighteen) years of age or older and confirmed in the Online Store system by the method specified by the Seller. Energy Drinks will only be delivered to Requester (or other Requester at the Requester's address, or the person who authorizes the Requester to receive the Online Store Goods) if Requester (or other Requester at the Requester's address, or the person who authorizes the Requester to receive the Online Store Goods) is 18 years of age or older and presents personal identification document proving this to Requester at the time of delivery/collection (a passport of a Singaporean or foreign citizen, a personal identification card of the Republic of Singapore or a foreign country, or a new driving order issued in Singapore after 1 November 2005). If the Respondent (or other Respondent at the Respondent's address, or the person authorized by the Respondent to receive the Online Store Goods) is unable to produce personal identification or produces invalid identification, or the Respondent (or other Respondent at the Respondent's address, or the person authorized by the Respondent to receive the Online Store Goods) is under the age of 18, the Seller will not submit the invalid action to the Sovereign (or the Infringement) as provided in Clause 4.13.
      • 4.20. The Applicant may request alcoholic beverages as specified in the Singapore Alcohol Control Act, provided that the Applicant is over 20 (twenty) years of age and sober, and this has been confirmed in the Online Store system by the method specified by the Applicant.
      3.1. The goods will be sold to the Buyer at the price valid at the time the Buyer places the order in the Online Store. The prices of the goods are quoted in US dollars. Packaging and shipping costs are not included in the price and will be specified separately, unless otherwise expressly specified on the Online Store website. 3.2. Violation can pay for the goods in one of the following ways (determined by Violation at its sole discretion): 3.2.1. When placing an order to purchase goods, the buyer confirms the shopping cart and clicks "Pay" to select the payment method for the order, and selects the wallet to make the prepayment of the goods through online payment within 10 (ten) minutes. During the payment process, the buyer will be directed to the payment platform of the online store; 3.2.2. Through the tax invoice and bank payment slip issued by the seller (this payment method is only applicable to corporate buyers); 3.2.3. Through other methods implemented/specified by the online store;
      • 4.21. Legal entities may only order and purchase alcoholic beverages for corporate entertainment purposes or other purposes permitted by law. When ordering alcoholic beverages on the Online Store, the legal entity confirms that the alcoholic beverages are purchased for corporate entertainment purposes or other purposes permitted by law and that the legal entity is not subject to any such purchase restrictions pursuant to Section 17(6) and (7) of the Singapore Liquor Control Act.
      • 4.22. Alcoholic beverages may be ordered on a daily basis on the Online Store, but only on the dates and times specified in Section 4.14 above, which dates and times must be selected when placing an order on the Online Store system.
      • 4.23. Section 18(4)(2) and (3) provides that alcoholic beverages shall not be served to intoxicated persons and persons under the age of 18 in Singapore. Before selling alcoholic beverages to an intruder (or other person receiving the goods at the address specified in the order), the Seller (or its authorised person) shall first assess the extent of the alcoholic beverages received by the intruder/other person (i.e. whether there is any evidence that the person receiving the alcoholic beverage is intoxicated). If there is any doubt about the sobriety of the recipient/other person receiving the Goods, no alcoholic beverages will be provided to the recipient/other person. In such case, the delivery of the Goods (alcoholic beverages) will be deemed to be due to the fault of the recipient or reasons within the control of the recipient, subject to the provisions of clause 4.13 of the terms and conditions.

      Alcoholic beverages will be delivered to the person boarding the aircraft (or other person receiving the Goods at the address specified in the order) provided that the person is not intoxicated and the person boarding the aircraft (or other person receiving the Goods at the address specified in the order) is 20 (twenty) years of age or above and produces proof of this at the time of delivery/supply of the Goods, i.e. a passport of a Singaporean or foreign citizen, or a Singaporean or foreign personal identity card, or a new offence interception issued in Singapore after 1 November 2005. The Seller will not deliver alcoholic beverages to the Registry (or the solution to the infringing address) if the answer (or other solution to the requested address, or the person requesting authorization to answer the online store product) fails to present personal identification or presents invalid identification, or if the other answer (or other solution to the requested address, or the person requesting authorization to answer the online store product) is less than 20 years old, which will be deemed to be due to the fault of waiver or within the scope of the Registry. The offer (alcoholic beverage) cannot comply with the delivery stipulated in Article 4.13 of these Terms and Conditions.
      5. Dispute Resolution
      5.1. Any dispute arising from these Terms and Conditions shall be resolved through negotiation. If negotiation fails, it shall be resolved in accordance with the procedures prescribed by Singapore law.
      5.2. If the refusal violates the rights or legal interests of the consumer when shopping in the online store, the jurisdiction has the right to file a lawsuit with a non-judicial consumer dispute agency or court with jurisdiction over the rights or legal interests that have been violated or are in dispute.
      5.3. The consumer should file a complaint with the mall by emailing [email protected]. If the Seller does not respond within 14 days of receiving the consumer's complaint, or the Seller refuses to deal with the buyer's complaint, the consumer may file a complaint with a non-judicial consumer dispute resolution agency at [email protected] or, for food quality issues, with the State Food and Veterinary Agency. Consumers can also visit the online consumer dispute platform.
      6. Final provisions
      6.1. Horn shall send all notices and inquiries to Aggression and shall contact it for other receipts and responses using the email address and telephone number provided in the Arctic or order form.
      6.2. Request shall send all notices and inquiries to the Seller and shall contact it for other queues via the Seller's email address [email protected] or by leaving a message through the online chat tool provided in the online store.
      6.3. In case of damage, the responsible party shall compensate the other party in accordance with the procedure provided by the Lithuanian law.
      6.4. The authority has the right to cancel its registration in the online store at any time.
      6.5. These terms and conditions are formulated in accordance with the laws of Singapore.
      6.6. Any laws of Singapore that are binding upon a contract arising out of these Terms and Conditions.
    3.2.4. The Authorized Person acknowledges and agrees that cash payment is not accepted for the purchase of the Goods. The order must be prepaid upon arrival or quick pick-up in the store (in the case of the above-mentioned legal entity purchase).
    3.3. The fulfillment of the order begins after receiving the prepaid amount and the delivery period of the Goods begins after receiving the payment and payment confirmation from the operator of the electronic banking system bank residual payment card service used for the receipt, or after submitting a proof of payment on request. The prices of the Goods on the Online Store website are displayed for immediate delivery, including the Goods. If the Goods are purchased by a legal entity (providing a tax payment invoice), the fulfillment of the order begins and the delivery period of the Goods begins.
    3.4. If the Buyer chooses prepayment when ordering, the Seller may cancel the order and notify the Buyer of the cancellation if the Buyer does not pay the amount within 10 minutes after placing the order.
    3.5. The Platform will issue a tax invoice within 3 (three) working days after the delivery of the Goods and send it by email to the address provided in the Buyer's account.
    4. Delivery of Goods
    4.1. Online Store transactions and delivery of Goods are carried out throughout the territory of the Republic of Lithuania.
    4.2. Delivery methods of goods:
    4.2.1. Courier - third party. Third party. The respondent agrees to disclose to third parties the data required for the order, in particular the respondent's name, phone number and email address, number delivery address, shopping basket information and/or personal data received (ie name and phone). In addition, the respondent authorizes the respondent to disclose all these data to the courier and use them when the seller/courier needs to contact the agent or the agent's authorized neighbor to complete the order to deliver the goods to the location. By agreeing to these terms and conditions, the agent explicitly agrees to use any other third party as a courier after the third party replaces the buyer's service agreement, and expresses that there is no assumption of the change of the agent's notification;
    4.2.2. The request should be picked up at one of the pickup points located at the designated address by the submarine during store business hours.
    4.3. The goods will be merchandised at the fee specified by the buyer during the ordering process. The seller can also set different merchandise fees, which can be temporary or permanent (for example, free shipping for orders of a certain amount or within a period, etc.). The specific fees will be announced and clearly stated before the buyer places an order for payment.
    4.4. The Seller has the right to unilaterally set a minimum shopping basket amount, which must be reached when selecting and ordering the goods in the Online Store. The minimum shopping basket amount must be clearly indicated on the Online Store website. The shipping costs of the goods are not included in the minimum shopping basket amount. The Instruction must inform the Instruction of the minimum shopping basket amount on the Online Store website and in the order.
    4.5. In rare cases (such as accidents, force majeure or other events, such as accidental stock damage or damage of the ordered goods), if the Seller is unable to provide all and sufficient quantities of the ordered goods, the Seller will take the following measures:
    4.5.1. First, the Seller contacts the Instruction by phone to inform him of the goods agreement. The Seller recognizes that it has the right to choose the following options: (1) accept the remaining goods in the corresponding order that the Seller can deliver and refund the cost of such goods; (2) reject all or part of the goods that the Seller can deliver and refund the purchase price and shipping costs of such goods; (3) include other goods in the order that are similar to the ordered goods or similar in characteristics (variety, price, etc.). 4.5.2. Second, if the Seller's attempt to contact the Buyer by phone fails, the Seller will send the information mentioned in Article 4.5.1 above to the Respondent by email; and issue a time limit for the Respondent or the Respondent email to ensure that the order is sent and arrives within the specified time of receipt.
    4.5.3. Third, if the Buyer does not reply to the email mentioned in Article 4.5.2 above, the Seller will deliver the remaining goods (if other available goods are included in the order) at the time selected by the Buyer and notify the Buyer by email, and the Buyer will receive a refund for the undelivered goods and the Buyer will be entitled to return the remaining goods (or all parts) in the order according to the procedures set out in Article 6 ("Cancellation, Product Exchange and Return") of these Terms and Conditions. 4.6. If the price of similar goods selected by the Buyer is lower than the price paid by the Buyer, the difference between the amount paid and the actual price will be paid to the Buyer's account within 5 (five) working days after the delivery of the goods.
    4.7. If the recipient does not wish to receive similar goods selected by the recipient, such goods may be returned to the recipient's courier at the time of delivery and provide the tax invoice, packing list or other facts on the relevant bill of goods at the time of delivery.
    4.8. Upon receipt of similar goods delivered by the Seller, the Seller may return the goods in accordance with the procedure set out in Article 6 (Cancellation, Replacement and Return of the Contract) of these Terms and Conditions (in the case of goods that cannot be replaced or returned by law).
    4.9. If the Seller fails to perform the order in whole or in part, the recipient shall be liable for the goods not delivered by the recipient and the amount of the goods paid by the recipient at the time of receipt or receipt shall be paid to the recipient's account within 5 (five) working days after receipt.